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From our offices in Pangbourne our friendly, customer focused team offer a wide range of services from general plumbing and heating to full commercial works. Whether you’re a landlord, home or business owner we can offer services tailored around your needs.
It’s easy to appreciate the benefits of a local business. Accountability, value for money and being able to put a name to the face. However, sometimes manpower and structure make for a more flexible and efficient service. At Premier Heating Solutions we strive to offer our clients the best of both. We combine a friendly, professional, personal approach with the structure, flexibility and efficiency of a corporate company.
It’s a sad reality that in the construction industry all too often customers end up feeling like the service they have received is poor. We are acutely aware of this and feel that a large part of this problem is due to a lack of clear communication. It’s our responsibility as the experts to not only make sure each job is finished to a professional standard, but to also present all the appropriate information first. This allows for an informed decision to be made based on all the options available. Our office staff and engineers are here to answer any questions that you may have before, during and after the works have been carried out.
We can’t promise that our engineers won’t ever get stuck in a traffic jam or run over at a previous job, but what we can do is promise to keep you informed and call you in advance if this ever becomes a reality. Just like many of our larger competitors our vehicles have state of the art tracking systems so you’ll be the first to know if there’s a problem. To help keep your day running smoothly all our jobs are booked within a one hour slot, which allows us a level of flexibility and you the option to plan your day around your appointment.
Our pricing is 100% transparent. We are clear, upfront and all non-fixed price works are based on an hourly rate. There are no hidden charges for travelling, call outs or parking and all invoices will itemise labour and materials for your records.
Following the updated guidance from the government and the ever-changing situation with Covid-19, we want to reassure you that we have systems in place to continue operating as normally as possible. Our main priority is the health and well-being of our customers and staff so we have implemented the following procedures.
All of our remote workforce will carry antibacterial wipes and have been instructed to use before and after every home visit. They will wear protective gloves and if required face masks can also be worn.
We have implemented a no-touch policy, all Gas Safe certificates will be signed COVID-19 by our own staff until further notice.
We’ll make sure that all at-risk staff are self-isolating and we will be calling all appointments 24hrs before we’re due to check the situation is safe. We would politely ask that you inform us if you are at-risk, have had any contact with potential cases, or experiencing any symptoms yourself.
Our thoughts go out to all of you who have been affected by this unprecedented event. Stay safe.
Team Premier Heating