About Premier Heating Solutions: Your Local Plumbing and Heating Specialists
We understand how it feels to be at the mercy of heating and plumbing companies. Finding a reputable engineer who can come out quickly is easier said than done. Let’s face it – waiting times for big household names are long and finding a plumbing or heating engineer who picks up when you call happens rarely. Well, we have good news for you.
Not all plumbers are created equal
Over the last 15 years, Premier Heating Solutions have looked after over 5000 families across Berkshire and Oxfordshire. We understand that your home is your haven, so when something goes wrong with your plumbing or heating, you want it fixed – quickly and without hassle.
Not all plumbers are created equal
Over the last 15 years, Premier Heating Solutions have looked after over 5000 families across Berkshire and Oxfordshire. We understand that your home is your haven, so when something goes wrong with your plumbing or heating, you want it fixed – quickly and without hassle.
After working as a lead engineer for several big companies, Phil, our founder, saw where they were going wrong and believed he could do better. Pressure to move quickly from one job to another and long journeys between customers were the norm. Customer service was never a focus, it was always secondary to getting the job done.
At Premier Heating Solutions, we put good old-fashioned customer service at the heart of everything we do. We don’t expect our engineers to cram in 8-12 jobs daily. In fact, we only aim for half of that, and our team take time to provide a professional and comprehensive service – so you don’t have the hassle of calling someone back out to deal with a botched job.
Over the last 15 years grown into a team of over 20. Whilst we could have expanded further, we limit the area we serve to within 20 miles of our offices in Pangbourne, Berkshire, so we can always get to you fast when you need help – and that’s usually on the same day.
We hold our engineers to the highest standards to ensure your complete peace of mind. Regardless of their level of experience, all our engineers undergo a rigorous training and induction process. Additionally, our engineers are fully insured, Gas Safe and OFTEC registered and members of CIPHE (Chartered Institute of Plumbing and Heating Engineering). With us, you can rest assured that your home is in safe and capable hands.
Putting you in control
Like you, we’re troubled by the thought that we’ll make the wrong choice when getting help. We believe that you shouldn’t have to choose between the security of a bigger company versus the personal touch of your local ‘one’ man in a van. Or worry about whether the company really has your best interest at heart when they tell you need a costly repair or new boiler.
Over time we’ve evolved our approach to centre around transparency and giving our customers more control.
This includes our:
Fixed Pricing
We aren’t going to surprise you with any hidden charges. If the job can’t be completed within the initial inspection or extra parts are needed, we provide you with a no-obligation fixed price quote before getting started. Our no-fix no-fee policy means you get risk-free service for a fixed price with no nasty surprises down the line.
Communication
It’s of utmost importance to us that you understand what we’re doing and why. Our engineers take their time on each job, talk you through the process and in the vast majority of cases complete your repair then and there.
Premier Club
Membership
We know there’s never a ‘good time’ for your heating or boiler to go awry, so we offer club membership to give you priority access to our qualified and vetted engineers – no exorbitant call-out costs, just complete peace of mind there will always be someone available for you.
We understand that selecting the right company can be challenging and price often becomes the primary factor in decision-making. We don’t promise to be the cheapest, however, we firmly believe that the true measure of a company’s worth lies in their response when faced with a problem. That is why we take immense pride in our track record of resolving issues promptly and effectively. Our dedication to exceptional service is reflected in our extensive collection of over 1200 five-star reviews.
Which? Trusted Trader’s highest-reviewed heating engineers
We are proud to have been endorsed as Which? Trusted Traders for more than 6 years. With an overall score of 4.9 across over 840 reviews we’re the highest-reviewed heating company on Which? throughout the whole of the UK.
The Which? Trusted Trader logo symbolises reputation and trust, instilling confidence in your choice of a trader. Our endorsement is a testament to our commitment to excellence and customer satisfaction. Rest easy, knowing we’ve passed rigorous assessments and always upheld the highest industry standards and that you can count on us to be here for years to come, whenever you need us. To find out more visit our Which? Trusted Traders Page.