About Premier
Berkshire's highest-reviewed heating company - built on craft, service and local presence.
Founded in Pangbourne in 2005, Premier Heating Solutions has grown from a single engineer into a regional network of local hubs - looking after more than 10,000 homes and businesses across the Thames Valley.
Our story
Founded because customers deserved better.
After years as a lead engineer for national heating brands, our founder Phil saw the same pattern again and again: engineers rushed between 8-12 jobs a day, long drives between customers and corners cut to keep the schedule moving. Customer service was an afterthought.
Premier was started in Pangbourne in 2005 with a simple idea - cap engineer workloads, train every team member to the highest standard, and stay close enough to the customer to actually pick up the phone. Over twenty years on, that philosophy still runs through every job we do.
Today, the team has grown to over 20 engineers and support staff across a network of regional hubs - but the standard is the same as it was on day one.
What makes us different
Four principles, every job, every hub.
Engineering integrity
Every job is done properly the first time - rigorous training, manufacturer-spec parts and accredited engineers across every discipline.
Old-fashioned service
We deliberately cap engineer workloads so our team can take the time to explain, advise and finish the job - not rush to the next call.
Truly local
Our hub model keeps engineers close to home, so we respond faster, know the area and build long-term relationships with the communities we serve.
Transparent pricing
Fixed-price quotes, no-fix-no-fee on diagnostics and no surprise charges - you stay in control of every decision.
Who we serve
Trusted across homes, businesses and the public sector.
From a one-off boiler service to multi-site planned maintenance contracts, the same team and standards deliver every job.
Homeowners
Boiler repairs, servicing, installations and renewables for families across the Thames Valley.
Facilities managers
Planned maintenance, reactive cover and compliance reporting across multi-site portfolios.
Property managers
Block, lettings and managed estates - engineers your tenants and owners can rely on.
Public sector
Schools, healthcare and community buildings - accredited, insured and security-cleared.
Our growth journey
A growing network of local hubs.
Pangbourne serves as our central operations hub, supporting a wider network of local service hubs across the region - so customers get the responsiveness of a local engineer with the depth of a regional business behind them.
- HQRG8
Pangbourne
Central Operations Headquarters
Our Pangbourne HQ on Horseshoe Park is the operational heart of Premier - coordinating engineers, parts logistics, training and support for every hub in the region.
- Est. 2026SL5
Sunninghill Hub
Berkshire service hub
Heating, plumbing, air conditioning and electrical work across Sunninghill, Ascot and the wider SL postcodes.
Visit Sunninghill Hub → - Coming next
Future Hubs
Growing across the South
We're actively planning further hubs across the Thames Valley and southern counties - always pairing local engineers with central support.
Meet the team
The people behind every job.
One directly employed team, organised into specialist departments. Every person is hired against the same standard and backed by ongoing training.
Directors
2 people
Set the standards, own the culture and stay close to the day to day running of every branch.
Office & Customer Service
6 people
Answer your call, match the right engineer to the job and keep you updated from booking to completion.
Finance
2 people
Look after invoicing, finance applications and account queries so pricing stays clear and simple.
Marketing
2 people
Keep our advice, guides and customer communications accurate, helpful and jargon free.
Sales
2 people
Survey your home, explain the options honestly and quote a fixed price with no pressure.
Operations
1 person
Plan the diary, manage branches and make sure the right people and parts arrive on time.
Install Engineers
14 people
Fit boilers, heat pumps and full heating systems - tidy, on time and to manufacturer standards.
Service Engineers
6 people
Handle servicing, repairs and breakdowns, including same day emergency cover.
Electrical
3 people
NAPIT registered electricians covering testing, rewires, EV charging and fault finding.
Warehouse & Delivery
3 people
Stock, pick and deliver parts to site so jobs are finished first time.
Join the team
We're hiring.
We're always looking for skilled engineers, apprentices and support staff who share our standards. See our current vacancies and send us your CV.
Accreditations & certifications
Independently verified, properly insured.
Gas Safe Registered
All gas work carried out by Gas Safe registered engineers.
Which? Trusted Trader
Highest-reviewed heating company on Which? in the UK.
OFTEC
Registered for oil-fired heating installation and servicing.
CIPHE Members
Chartered Institute of Plumbing & Heating Engineering.
MCS Certified
Accredited for renewable installations including heat pumps.
F-Gas Certified
Refrigerant handling for air conditioning and heat pumps.
NAPIT Registered
Electrical work carried out by NAPIT-registered electricians.
Manufacturer Accredited
Worcester, Vaillant, Mitsubishi, Daikin and more.
Why choose Premier
The depth of a regional firm. The feel of a local one.
Whether you're a homeowner with a tired boiler or a facilities manager planning a plant-room upgrade, you get the same engineering rigour, the same accountability and the same straight-talking team.
20 years of expertise
A deep team across heating, plumbing, air conditioning and electrical work.
Local presence, central support
Hubs across the region - backed by Pangbourne HQ for parts, training and back-office.
End-to-end capability
From a single boiler swap to a full home heating and electrical upgrade - one team, one accountability.
Service-led culture
Customer service isn't an afterthought - it's how every job is planned, run and signed off.
- Engineers cap their daily workload - you get a thorough job, not a rushed one
- Fixed-price quotes and no-fix-no-fee diagnostics
- Urgent jobs booked before 3pm usually attended the same day
- Direct relationships with manufacturers for warranty and parts
Reviews & testimonials
2,000+ five-star reviews and counting.
"Premier installed a new boiler for us last week. From the initial visit to the final commissioning, the team were professional, tidy and clearly knew their stuff."
"We use Premier across all our managed properties. Engineers turn up when they say they will and the reporting back to us is excellent."
"Honest, transparent and quick. Fixed our heating same-day after a different firm let us down. Wouldn't use anyone else now."
How we work
Three simple steps. That's it.
You shouldn't have to juggle a different tradesperson for every job. One call puts our whole team - heating, plumbing, air conditioning and electrical - at your service.
Get in touch
One of our friendly in-house team is on hand to take your call.
Book an appointment
We match the right engineer to your job, whatever the trade - often the same day if it's urgent.
Get on with your day
We turn up when we say we will and leave your home warm, safe and working properly.
Looking after homes throughout Berkshire, South Oxfordshire and North Hampshire
We're never more than 20 miles away! From our offices in Pangbourne, we cover Berkshire, South Oxfordshire and North Hampshire. From Henley-on-Thames to Basingstoke, Reading to Newbury and everywhere in between.
- Abingdon
- Arborfield
- Aldermaston
- Didcot
- Earley
- Goring
- Henley-on-Thames
- Hermitage
- Marlow
- Newbury
- Reading
- Shinfield
- Sonning
- Streatley
- Tadley
- Tilehurst
- Thatcham
- Theale
- Twyford
- Wallingford
- Wantage
- Winnersh
- Wokingham
- Woodley
Get in touch
Talk to a Premier engineer.
Tell us about your project - a repair, an installation or a long-term service plan. We'll come back within 4 business hours.