Legal
Privacy policy.
How we collect and use your personal information, your data protection rights and how to get in touch if you have a concern.
Contact details
Post
Premier Heating Solutions, 19 Horseshoe Park, Pangbourne, Berkshire, RG8 7JW, GB
Telephone
01491 671718What information we collect, use, and why
To provide services and goods, including delivery
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Call recordings
- Information relating to loyalty programmes
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
For the operation of customer accounts and guarantees
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Call recordings
For service updates or marketing purposes
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- Website and app user journey information
For dealing with queries, complaints or claims
- Names and contact details
- Address
- Account information
- Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.
Your right of access
You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification
You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure
You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing
You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing
You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent
When we use consent as our lawful basis, you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
To provide services and goods
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.
- Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are registering products with legislatory bodies and providing guarantees.
For the operation of customer accounts and guarantees
- Consent - we have permission from you after we gave you all the relevant information.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you.
- Legal obligation - we have to collect or use your information so we can comply with the law.
For service updates or marketing purposes
- Consent - we have permission from you after we gave you all the relevant information.
- Legitimate interests - we provide information about products or services as requested.
For dealing with queries, complaints or claims
- Consent - we have permission from you after we gave you all the relevant information.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you.
Where we get personal information from
- Directly from you
- Suppliers and service providers
How long we keep information
We will retain your personal information with us for 90 days to two years after user accounts remain idle, or for as long as we need it to fulfil the purposes for which it was collected as detailed in this privacy policy. We may need to retain certain information for longer periods, such as record keeping or reporting in accordance with applicable law, or for other legitimate reasons like enforcement of legal rights and fraud prevention. Residual anonymous information and aggregate information, neither of which identifies you directly or indirectly, may be stored indefinitely.
Who we share information with
- Warranty and guarantee providers
- Organisations we're legally obliged to share personal information with
- Debt collection agencies
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: ico.org.uk/make-a-complaint