About Premier Heating Solutions
Berkshire & South Oxfordshire's highest-reviewed heating engineers
Your Local Plumbing and Heating Specialists
We understand how it feels to be at the mercy of heating and plumbing companies. Finding a reputable engineer who can come out quickly is easier said than done. Let’s face it – waiting times for the big household name companies are long and finding a plumbing or heating engineer who picks up when you call is rare.
We have good news for you.
Five Star Service Guaranteed
Over the last 15 years, Premier Heating Solutions has looked after over 6000 families across Berkshire and Oxfordshire. We understand that your home is your haven, so when something goes wrong with your plumbing or heating, you want it fixed – quickly, professionally and without hassle.
4.9
882 Reviews
4.8
213 Reviews
9.63
402 Reviews
Douglas Shanks
Alex Dinu
Which? Trusted Traders Review
Why we are different...
After working as a lead engineer for several big national companies, Phil, our founder, saw where they were going wrong and knew he could do better. Pressure to move quickly from one job to another and long journeys between customers were the industry norm. Customer service was never the focus, and was secondary to getting the job done.
At Premier Heating Solutions, good old-fashioned customer service is at the heart of everything we do. We don’t expect our engineers to cram in 8-12 jobs a day. We aim for just half that, so our team can take time to provide a professional and comprehensive service – so you don’t have the hassle of calling someone back, to deal with a botched job.
Over the last 15 years our team has grown to over 20. Whilst we could have expanded further, we have deliberately limited our catchment to within 20 miles of our offices in Pangbourne, Berkshire, so we can always get to you fast when you need help – and usually on the same day.
We hold our engineers to the highest standards to ensure your complete peace of mind. Regardless of their level of experience, all our engineers undergo a rigorous training and induction process. Additionally, our engineers are fully insured, Gas Safe and OFTEC registered and members of CIPHE (Chartered Institute of Plumbing and Heating Engineering). With Premier Heating Services, you can rest assured that your home is in safe and expert hands.
Putting you in control
We know customers worry about making the wrong choice when getting help. We believe that you shouldn’t have to choose between the security of a bigger company versus the personal touch of your local ‘one’ man in a van. Or worry about whether the company has your best interest at heart if they tell you that you need a costly repair or a new boiler.
Our approach centres around transparency and offering our customers more control.
This includes our:
Fixed Pricing
We aren’t going to surprise you with any hidden charges. If the job can’t be completed within the initial inspection or extra parts are needed, we provide you with a no-obligation fixed price quote before getting started. Our no-fix no-fee policy means you get a risk-free service for a fixed price with no nasty surprises.
Communication
It’s important to us that you fully understand what we recommend doing and why. Our engineers take their time on each job, talk you through the process and in the vast majority of cases, we can complete your repair there and then.
Premier Club Membership
We know there’s never a ‘good time’ for your heating or boiler to break, so we offer our customers Premier Club membership to give you priority access to our qualified and vetted engineers – no exorbitant call-out costs, just complete peace of mind that there will always be someone available for you.
We understand that selecting the right company can be challenging and price often becomes the primary factor in decision-making. We don’t promise to be the cheapest, but we firmly believe that the true measure of a company’s worth lies in its response when faced with a problem. That’s why we take immense pride in our track record of resolving issues promptly and effectively. Our dedication to exceptional service is reflected in our extensive collection of over 1500 five-star reviews.
Which? Trusted Trader’s highest-reviewed heating engineers
We are proud to have been endorsed as Which? Trusted Traders for more than 6 years. With an overall score of 4.9 across over 840 reviews. We are the highest-reviewed heating company on Which? throughout the whole of the UK.
The Which? Trusted Trader logo symbolises reputation and trust, instilling confidence in your choice of a trader. Our endorsement is a testament to our commitment to excellence and customer satisfaction. You can rest easy, knowing we’ve passed rigorous assessments and we always uphold the highest industry standards and that you can count on us to be here for years to come, whenever you need us.
To find out more visit our Which? Trusted Traders Page.
