Service & Repair
Service and repair
Without central heating or hot water? Time for your annual boiler service?
Whatever the issue, Premier Heating Solutions will get to the bottom of it – quickly, safely and reliably. It’s as easy as 123.
Step 1
Choose whether you prefer an AM or PM appointment – we’ll contact you to confirm your 4 hour window.
If it’s not an emergency, you’ll receive a reminder text 48 hours before your appointment so you don’t forget.
Step 2
You’ll receive a phone call on the day 30 minutes before we’re due to arrive. Our engineer will assess the situation and make any repairs needed.
In over 90% of cases, we can do this the same day, but if we can’t we’ll be back the next day – or at a convenient time for you.
Step 3
With our No Fix No Fee Guarantee, you can be safe in the knowledge that you only pay when the problem is fixed.
You can then sleep easy knowing that everything has expertly been taken care of so you can be comfortable in your home again.
Don’t waste time with poor, impersonal service and an endless wait for an engineer who doesn’t show up when they promise. At Premier Heating Solutions, you’re more than just a job number. We offer a same-day, fixed-price service, allowing you to focus on the more important things in your day.
Our Charges
We know how it feels to be at the mercy of expensive labour costs – that’s why we don’t offer estimates or hourly rates – just fair, transparent fixed pricing for all our services.
For repairs, one of our experienced engineers will complete a complimentary system inspection. During this time, we will assess all components directly related to the issue to diagnose the fault and provide you with a fixed-price quotation, which can usually be completed on the day.
Currently, over 9 out of 10 issues are resolved in a single appointment!
With our No Fix, No Fee Guarantee, you can be safe in the knowledge that you only pay when the problem is fixed.
Rated the No #1 Heating Engineers in Berkshire, Oxfordshire and North Hampshire according to Which?
Looking after homes throughout Berkshire, South Oxfordshire and North Hampshire
We’re never more than 20 miles away! From our offices in Pangbourne, we cover Berkshire, South Oxfordshire and North Hampshire. From Henley on Thames to Basingstoke, Reading to Newbury and everywhere in between.
Abingdon – Aborfield – Aldermaston – Didcot – Earley – Goring – Henley-on-Thames – Hermitage – Marlow – Newbury – Reading – Shinfield – Sonning – Streatley – Tadley – Tilehurst – Thatcham – Theale – Twyford – Wallingford – Wantage – Winnersh – Wokingham – Woodley
FAQ's
One of our engineers will visit your home to assess parts of your plumbing and heating system directy related to this issue. After this thorough inspection, we will provide you with a quotation for any necessary repairs.
A leaky tap might simply be due to an aging washer. However, it could also be a symptom of a larger issue, such as problems with water pressure or hard water. By inspecting the whole system, we can give you a comprehensive report on its health, similar to a vehicle’s MOT.
We are committed to transparency. For instance, in the case of a leaky tap, we’ll provide you with a quote for replacing the washer, if that solves the problem in the short-term. However, when appropriate, we will also suggest other options that could enhance the longevity of the repair or improve the system’s performance.
You are under no obligation to proceed with any repairs. However, should you choose to, we can usually complete most repairs on the spot, resolving 9 out of 10 issues in a single visit.
We don’t want you to pay for a repair only to face another issue shortly afterward. To prevent this, we need to inspect all the components and pipework related to the issue.This thorough approach also allows us to offer enhanced after-sales service, including extended guarantees and 24/7 support.
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