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Boiler Guarantee Terms and Conditions
Products supplied and installed by Premier Heating Solutions Ltd are guaranteed against material or manufacturing faults for the duration of the guarantee period subject to the following terms and conditions:
- The guarantee period will commence from date of installation.
- The guarantee period for your product/component will be for up to 15 years providing an annual service is carried out in line with our general terms and conditions.
- The product must only be used in a domestic or light commercial environment, (light commercial is defined as a semi domestic/commercial environment, including hair salons, small shops, pubs etc.)
- The product must be maintained in accordance with the manufacturer’s user instructions. Premier Heating Solutions must be given full and fair opportunity to carry out these works to benefit from the extended guarantee. Proof of servicing may be required to validate a guarantee.
- Once installed the product must not be moved unless authorisation has been provided by us in writing for you to do so.
- During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be repaired or replaced free of material and labour charges, providing that we have authorised or carried out the repair or replacement. We will not accept or reimburse the costs of any third party who undertakes any work carried on the product or fits parts, unless we have approved such work in advance of it being carried out.
- The guarantee period will not be extended even if we repair or replace any product or part.
- If we replace any component or product, the part or product removed will become our property.
- Any claim made under the terms and conditions of this guarantee must be made within the guarantee period.
Our Guarantee does not apply to:
- Products installed on boats including houseboats.
- Mini expansion vessels.
- Consumables as specified by us, including but not limited to: oil nozzles, hoses, gaskets and batteries
- Fuel lines to the product, plugs or cables.
- Radiators and other space heating equipment, external water, gas and oil pipelines/services, external wiring, external pumps, flue-ways, fire valves, filters, water and oil storage tanks.
- Damage caused by theft, tampering, neglect, misuse, accident, fire, flood, explosion, lightning, storms, frost or other bad weather conditions.
- Damage caused by the non-observance of the manufacturer’s instructions.
- Damage to the system as a result of scale.
- Damage as a result of sludge or blockages.
- Any unauthorised adjustments made to the product by a third party.
- Any upgrading/improvement work required as a result of legislation, (Health & Safety or otherwise) or to meet current standards.
- Servicing and its associated costs.
- Boiler de-scaling and chemical cleansing/flushing.
- Bleeding of oil supply pipelines.
- Turning on the product and adjusting switches and controls except following a service or approved repair under this guarantee.
- Self-maintenance tasks such as, re-pressurising and resetting the product, bleeding excess system pressure and thawing frozen condensate pipes/wastes.
